Revision 25-2; Effective Sept. 2, 2025

The EVV standard reports are available to program providers, including program providers approved as a proprietary system operator (PSO), FMSAs, including FMSAs approved as a PSO, CDS employers, state staff and MCO staff for reviewing the status of visits and monitoring the overall compliance with the EVV requirements.

There are two types of EVV standard reports:

• EVV Portal standard reports – These reports are available in the EVV Portal. Only program providers, FMSAs, PSOs, state staff and MCO staff have access to the EVV portal. Refer to 14010 EVV Portal Standard Reports.
• EVV system standard reports – These reports are available in the state provided EVV system and all proprietary EVV systems. Program providers, FMSAs, CDS employers and PSOs will have access to the EVV system standard reports in their chosen EVV system.
  • State staff and MCO staff may be granted access to any EVV system to obtain EVV system standard reports.
  • A CDS employer should contact their FMSA if they don’t have access to the EVV system or to obtain an EVV Portal standard report. Refer to 14020 EVV System Standard Reports.

14010 EVV Portal Standard Reports

Revision 26-1, Effective Jan. 30, 2026

Below are the EVV Portal standard reports available to program providers, including program providers approved as a PSO, FMSAs, including FMSAs approved as a PSO, MCOs and state staff in the EVV Portal.

EVV Portal standard reports include only EVV visit transactions accepted by the EVV Aggregator and are the official reports used for:

• EVV data analysis
• HHSC and MCO EVV Compliance Oversight reviews
• Fraud, waste and abuse reviews
• Enforcement actions
• Contract monitoring
• Recoupment

EVV Portal standard reports have the same information and format regardless of the EVV system the program provider, FMSA or PSO chooses.

EVV Service Provider History Report

• Verifies which service providers and CDS employees provided services to a member for a requested date range.

EVV Claim Match Reconciliation Report

• Identifies claims in which the program provider, FMSA or PSO has updated critical visit field after the initial match that would cause the visit to no longer match the submitted claim.
• Serves as a tool for program providers, FMSAs, PSOs and payers to research claim matching codes.
• EVV01 Report:
  • Identifies claims that received a match code of EVV01 at the time of the claims matching process and received a different match code on the report run date because of updates in critical data fields.
  • Displays the match code the claim would receive on the report run date. These include match codes EVV02, EVV03, EVV04, EVV05, EVV06, EVV07 or EVV08.
• EVV07 or EVV08 Report:
  • Identifies claims that received a match code of EVV07 or EVV08 and an informational match code of EVV02, EVV03, EVV04, EVV05 or EVV06 at the time of the claims matching process.
  • Displays the match code the claim would receive on the report run date. These include match codes EVV01, EVV02, EVV03, EVV04, EVV05 or EVV06.

EVV CDS Employer Usage Report

• Displays the EVV Usage Score and Alternative Device Visit Transactions Percentage for the preceding quarter(s), for each Medicaid member who selects the CDS option with HHSC or an MCO.
• Payers use this report to conduct EVV Usage Reviews and EVV Alternative Device Compliance Reviews.
• Allows CDS employers to monitor the EVV Usage Score and EVV Alternative Device Usage Score to confirm compliance with the requirements. Refer to 11000 EVV Compliance Reviews, 11050 Alternative Device Compliance Reviews, 11060 Failure to Meet the Alternative Device Compliance Standard and 12000 Usage.

EVV Service Provider Clock In and Clock Out Report

• Displays the service provider’s and CDS employee’s:
  • Use of EVV clock in and clock out methods.
  • Total visits worked within a specific date range.
  • Percentage of total visits worked for each clock in and clock out method within a specific date range.

EVV Provider Report

• Displays contract or enrollment data used by the program provider, FMSA or PSO during setup in the EVV system.
• Displays the program provider, FMSA or PSO EVV system onboarding date, start date and end date.

EVV Reason Code Usage and Free Text Report

• Displays the EVV reason code number, reason code description and any free text entered on accepted EVV visits transactions during a specified month, sorted by each program provider’s or FMSAs unique identifier.
• Allows program providers and FMSAs, on behalf of the CDS employers, to search reason code usage and entered free text by Medicaid ID.

EVV Units of Service Summary

• Displays daily, weekly and monthly totals of services delivered for a Medicaid ID.
• Identifies breaks in service for a Medicaid ID

EVV Usage Report

• Displays the EVV Usage Score for each program provider, FMSA and PSO by payer for the preceding quarter(s).
• Displays the EVV Alternative Device Visit Transactions Percentage for each program provider and PSO for the preceding quarter(s).
• Payers use this report to conduct EVV usage reviews. Refer to 11000 EVV Compliance Reviews, 11050 Alternative Device Compliance Reviews, 11060 Failure to Meet the Alternative Device Compliance Standard and 12000 Usage.

EVV Visit Log

• Displays the hours of service delivered by the service provider or CDS employee to the member by day.
• Includes all EVV accepted visit data sent to the EVV Aggregator for service delivery visits on or after Sept. 1, 2019.
• Displays the:
  • Schedule if applicable.
  • Actual hours.
  • Location.
  • EVV clock in and clock out method for each visit.

14020 EVV System Standard Reports

Revision 26-1, Effective Jan. 30, 2026

Below are the EVV system standard reports available to program providers, including program providers approved as a Proprietary System Operator (PSO), FMSAs, including FMSAs approved as a PSO, CDS employers, MCOs and state staff in the EVV system.

CDS employers who choose Option 1 or Option 2 on Form 1722, Employer’s Selection for Electronic Visit Verification Responsibilities, have access to the EVV system and can get the EVV system standard reports directly. CDS employers who choose Option 3 on Form 1722 must request the reports from their FMSA.

An EVV Proprietary System may not offer all the reports listed below as determined by the options they offer in their EVV system, and they may have more reports not listed here. Contact your EVV Proprietary System Vendor to determine if any additional reports are available.

EVV Alternative Device Order Status Report

• Used to verify and track the status of alternate device orders.
• EVV Proprietary Systems that do not offer alternative devices as a clock in and clock out method are not required to offer this report.

EVV Service Provider History Report*

• Verifies which service providers and CDS employees provided services to a member for a requested date range.
• EVV Proprietary Systems that do not have PSOs that are FMSAs are not required to offer this report.
• This report is exported from the EVV Portal, so program providers, FMSAs, PSOs, MCOs and state staff should use the EVV Portal to access this report.

EVV CDS Service Delivery Log

• Displays EVV visit data for CDS employers for a requested date range.
• Data is based only on completed and verified visits from the EVV system. EVV Proprietary Systems that do not have PSOs that are FMSAs are not required to offer this report.

EVV CDS Employer Usage Report*

• Displays the EVV Usage Score and Alternative Device Visit Transactions Percentage for the preceding quarter(s) for each Medicaid member that selects the CDS option with HHSC or an MCO.
• Allows CDS employers to monitor the EVV Usage compliance requirement. Refer to 11000 EVV Compliance Reviews, 11050 Alternative Device Compliance Reviews, 11060 Failure to Meet the Alternative Device Compliance Standard and 12000 Usage.
• Payers use this report to conduct EVV Usage Reviews and EVV Alternative Device Compliance Reviews.
• EVV Proprietary Systems that do not have PSOs that are FMSAs are not required to offer this report.
• This report is exported from the EVV Portal, so program providers, FMSAs, PSOs, MCOs and state staff should not use the EVV system to access this report.

EVV Service Provider Clock In and Clock Out Report*

• Displays the service provider’s and CDS employee’s:
• Use of EVV clock in and clock out methods.
• Total visits worked within a specific date range.
• Percentage of total visits worked for each clock in and clock out method within a specific date range.
• This report is exported from the EVV Portal, so program providers, FMSAs, PSOs, MCOs and state staff should not use the EVV system to access this report.

EVV Landline Phone Verification Report

• Used to conduct EVV compliance landline phone reviews. Refer to 11000 EVV Compliance Reviews.
• Displays the phone number and phone type used for clocking in and clocking out of the EVV system to make sure the home phone landline number is an allowable phone type.
• EVV Proprietary Systems that do not offer the landline clock in and clock out method are not required to offer this report.

EVV Service Delivery Exception Report

• Shows the number of visits that varied from the schedule or authorization, and the number of visits that were not approved for a requested date range.
• Data must include services regardless of service delivery locations, including home or community location, and GPS coordinates when the mobile method is used to clock in and clock out.

EVV Units of Service Summary*

• Displays daily, weekly and monthly totals of services delivered for a Medicaid ID.
• Identifies breaks in service for a Medicaid ID.
• This report is exported from the EVV Portal, so program providers, FMSAs, PSOs, MCOs and state staff should not use the EVV system to access this report.

Non-EVV Relevant Time Logged Report

• Displays service provider and CDS employee time spent on non-EVV services during each visit for a requested date range.
• EVV Proprietary Systems that do not have PSOs that deliver non-EVV services are not required to offer this report.

*These reports are exported from the EVV Portal, so program providers, FMSAs, PSOs, MCOs and state staff should not use the EVV system to access this report.

14030 EVV Vendor Ad Hoc Reporting

Revision 24-1; Effective Sept. 12, 2024

Ad hoc reports are EVV non-standard reports. HHSC and MCOs will not use ad hoc reports for contract oversight monitoring or compliance reviews.

The state provided EVV system vendor or EVV proprietary system vendor where applicable must provide ad hoc reporting of any EVV data available in the EVV system at no additional cost to HHSC, MCOs, program providers, FMSAs or CDS employers.

Contact the state provided EVV system vendor or your EVV proprietary system vendor with questions about ad hoc reporting.

14040 EVV Portal Search Tools

Revision 24-1; Effective Sept. 12, 2024

HHSC, MCOs, program providers and FMSAs can perform the following searches for EVV visit transactions in the EVV Portal.

Accepted Visit Search

• Displays the current accepted EVV visit transactions within a specific date range.

Visit History Search

• Allows users to search for EVV visit transactions that have been accepted or rejected by the EVV aggregator.
• Search results display all changes made to an EVV visit transaction through visit maintenance in the EVV system. This includes EVV visit transactions rejections and the EVV rejection code(s).

EVV Claim Search

• Allows users to search for EVV claims.
• Search results display EVV claims, claims match result codes and other claim information.
• Claims with a claim mismatch result codes will not have an EVV Visit ID because the EVV Aggregator was unable to match those claims to a visit.

For questions about:

• EVV standard reports in the EVV Portal, contact EVV@TMHP.com.
• EVV standard reports in the EVV system, contact the state provided EVV system vendor or your EVV proprietary system vendor.
• EVV policy, contact your payer.