Revision 12-2; Effective June 1, 2012

When taking an application, designated staff complete Application Registration. Applications are tracked using TIERS and Data Mart reports.

When the application is for a person who is younger than 65 and has never had a disability determination, the eligibility specialist must pend for Disability on the Disability – Details page and run Eligibility Determination and Benefit Calculation (EDBC) to override the application due date default of 45 days. The application due date will be 90 days from the file date. If the application is not pended appropriately, the application will be delinquent in 45 days.

Sometimes an application cannot be certified before the 45th/90th day. In these cases complete Form H1215, Report of Delay in Certification, and submit the form for approval. Once approval for the delay is received, send Form H1247, Notice of Delay in Certification, to the applicant and the facility administrator. Enter appropriate information in TIERS to initiate the delay in certification.

Note: Do not send Form H1247 if certification is delayed because Home and Community-Based Services waiver services are pending. No notification is required for those cases because services have not yet begun.

Applications for which delay-in-certification procedures have been followed are excluded from the delinquent count in timeliness reports. However, the exclusion is only for a specific period of time, as follows:

• Applications for persons age 65 or older are excluded for 135 days (45 + 90-day extension); however, if the application is still pending on the 136th day, it will be counted as delinquent.
• Applications for persons under age 65 who have never had a disability determination are excluded for 180 days (90 days + 90-day extension); however, if the application is still pending on the 181st day, it will be counted as delinquent.

Applications that cannot be certified within the normal 45/90-day limit, plus the 90-day extension, must be denied. A new application will be necessary to reconsider eligibility.

TIERS Delay Reasons Drop-down

• 30-day consecutive requirement not met
• Medical necessity decision is pending
• Level of care decision is pending
• Disability determination pending
• Home and Community-Based Services waiver services pending
• Nursing facility pending certification
• New resource/information received after 30th day
• Resource spend-down
• Miscellaneous
• CC Pending
• Documentation of citizenship and identity
• Legal review of documents

Revision 12-2; Effective June 1, 2012

When an application for assistance is entered into the system for the first time a unique 10-digit application number is assigned. The application number begins with the letter T. The letter T changes to the number one when the application moves to Data Collection and becomes a case. The case number is unique to that household. The household members may consist of more than one individual on more than one HHSC programs including Texas Works as well as MEPD programs.

If a certified member of the household leaves the household and establishes a new household, a new case is created and a new case number is assigned for the member who left the original household.

R-3210 Association of Case Number

Revision 12-2; Effective June 1, 2012

When a former recipient reapplies for assistance during File Clearance, determine if the individual should be associated to a former case number. This includes associating a former case number to a person who applies for ME – A and D-Emergency.

Revision 12-2; Effective June 1, 2012

The first time a person is certified by HHSC, a unique client/individual number is automatically assigned by state office. Once assigned, the number must be used by all program areas. The client/individual number is used in the system to locate identification information, certain types of income, Medicaid coverage and the numbers for all Edges in which the person appears.

Individuals certified under the legacy system (SAVERR) had their client numbers changed to nine-digit individual numbers at TIERS conversion.

R-3310 Association of Client/Individual Number

Revision 12-2; Effective June 1, 2012

During application registration, a procedure called File Clearance is performed on each individual that is recorded on the Individual Logical Unit of Work (LUW).

File Clearance is a process that compares the demographic information for an applicant (SSN, name, date of birth, gender and so on) against information in the Master Client Index (MCI). The MCI is a database containing information on all individuals known to the agency. Known to the agency means the individual has been on an application or case in either TIERS or the SAVERR legacy system.

File Clearance identifies and displays individuals whose information may match the application individual. If a match occurs, staff must investigate the matches to determine whether the applicant is in fact one of these people, or is a person completely new to the agency. The purpose of this process is to avoid duplicate individual information and duplicate cases or applications by reassigning the existing client/individual number.

Note: TIERS scores a match at 100% only when the first name, last name, SSN, DOB and gender are provided and that information matches an existing individual. Many instances exist where no Social Security number is available, and it sometimes is not required; therefore, staff should not assume the person is new to the system when the score is not a 100% match. Staff must be sure the person is new to the system before creating a new client/individual number and avoid creating multiple client/individual numbers for the same person.

When an individual is a match for an applicant, staff have various options that depend on whether the need is to match the application to an entire case or only to selected individuals. Associate the application to an existing TIERS case or application, or add TIERS individuals from an existing case to the new application.

Revision 25-4; Effective Dec. 1, 2025

There may be situations when a person is incorrectly assigned more than one client or individual number or when two or more people are assigned the same client or individual number. Resolve the situation by requesting to merge or separate the client or individual numbers, depending on the situation.

Use the Merge/Separate functional area on the TIERS left navigation bar and the following procedures to request a merge or separate.

Merge

Use Request Merge when a single person has more than one Individual number.

• Enter two to 10 Individual numbers to be merged. Enter the mandatory comments explaining the reason for the merge request.
• After entering the Individual number in the Individual number field and clicking on the Add button, TIERS displays the demographic information associated with that Individual number in the Selected Individuals section. If it is not the correct person, delete the entry using the delete icon, or use the binoculars icon to search for the individual using demographic data. This is like the individual search in Inquiry.
• Once all the Individual numbers and mandatory comments are entered, click the Submit button to send the request to Data Integrity.

Separate

Use Request Separate when more than one person is assigned to a single Individual number.

• Enter one Shared Individual number and up to three Individual numbers to be separated. Enter mandatory comments explaining the reason for the separate request.
• After entering the Individual number in the Shared Individual number field or demographic information and clicking on the Add button, TIERS displays the demographic information related to that Individual number in the Selected Shared Individuals and Shared ID above is to be separated to these individuals sections if it is not the correct person. Delete that entry using the delete icon or use the binoculars icon to search for the individual using demographic data, like the individual search in Inquiry.
• Once all the Individual numbers and mandatory comments are entered, click the Submit button to send the request to Data Integrity.

When a merge or separate request already exists, it cannot be requested again, and TIERS displays a validation message. When TIERS displays a validation message, staff must either correct the information , or use Search Merge/Separate to determine if the Individual numbers on the request are related to an existing request.

Tracking Progress

Use Search Merge/Separate to track the progress of the request. Some requests take longer than others. This may occur when the person receives both MEPD and Texas Works benefits.

Data Integrity staff can mark an Individual number as a potential duplicate (PD) when a merge or separate request is made. Staff cannot select an Individual number for addition to new cases if it is marked as PD, which limits the potential for the wrong Individual number to be awarded benefits or coverage in error.

Send questions about a merge or separate request to the Data Integrity mailbox.

Revision 12-2; Effective June 1, 2012

When a person is certified for assistance, the following information is kept electronically:

• Identification data
• Client/Individual number
• Name
• Birth date
• Sex
• Race
• Social Security account number
• Social Security claim number
• Client Residence County Code

The county related to the person's home address is used. For residents of a long-term care facility, record the county for the facility address. The person's residence county should be updated whenever there is a change of address involving a new county. This entry is used to identify a person who is eligible or required to enroll in managed care. It is also used by the Service Authorization System Online (SASO).

Revision 12-2; Effective June 1, 2012

Revision 12-2; Effective June 1, 2012

Through interagency agreements, several automated verification systems have become available to staff. This has allowed staff to obtain necessary verifications in a more efficient and timely manner. All systems require specific password permission for access.

R-3710 Automated Status Verification Index

Revision 12-2; Effective June 1, 2012

The Automated Status Verification Index (ASVI) is a Department of Homeland Security (DHS) online system used to verify immigration status of non-citizens applying for benefits. The system is accessed through UNISCOPE EMULATION. Information is obtained using the individual's Alien Registration Number. Result response time is generally immediate.

If the Alien Registration Number is found by the system, the following information will be displayed:

• Alien number
• Last name
• First name
• Middle name
• Date of birth
• Country of birth
• Alternate ID
• Social Security number
• Date of entry
• USCIS (formerly INS) status
• Verification number

Residency status is reported with one of the following messages:

• Lawful Permanent Resident/Employment Authorized
• Institute Secondary Verification
• Temporary Resident/Temporary Employment Authorized

Refer to D-8000, Alien Status, for additional policy and verification information.

A user guide, ASVI/SAVE System, contains detailed information regarding access and data interpretation. The guides are available through unit supervisors. 

R-3720 Reserved for Future Use

Revision 20-2; Effective June 1, 2020

R-3730 State Online Query/Wire Third Party Query

Revision 12-2; Effective June 1, 2012

State Online Query (SOLQ) is a Social Security Administration (SSA) automated system used to verify Social Security and Supplemental Security Income (SSI) benefits. The system is Windows-based. It uses the individual's name, Social Security number (SSN) or Social Security claim number (SSCN) and date of birth to identify and provide the appropriate records. When an inquiry match occurs, the response provides all available benefit information attributable to a particular claim number. SOLQ responses are not to be printed. SOLQ responses provide current information and are available immediately after request in the system.

If the individual has entitlement under more than one SSCN, those numbers will be identified. You must submit separate inquiries to obtain data related to those claims.

Information includes:

• Standard Response — individual name, date of birth, verified SSN and error messages regarding any discrepancies between inquiry and response match.
• Title II (RSDI) — individual demographics, enrollment in Medicare Part A and/or Part B, supplementary medical income benefits (SMIB) premium deduction, benefit amounts and dates, unearned income, disability onset dates, etc.
• Title XVI (SSI) — individual demographics, Medicaid, SSI payment history, benefit amount, payment status code, resource and earned income leads, etc.

Note: The SOLQ system is available only in TIERS. The response only includes information for individuals in TIERS.

If more detailed information is needed, it is recommended to request a WTPY.

Wire Third Party Query (WTPY) is an SSA automated overnight batch process system used to verify Social Security and SSI benefits. Information is obtained using the person's name, SSN or SSCN, and date of birth. Response is usually received on the next business day following transmittal of the inquiry, provided the request is transmitted by 2:30 p.m. If the request is transmitted after that time, the response will be delayed one day.

If an inquiry match occurs, the response will provide all available benefit information attributable to a particular claim number. If a person has entitlement under more than one SSCN, those numbers will be identified. Separate inquiries are not necessary. The programming logic within the WTPY system will do an automated request within three business days on the newly discovered SSCNs. Staff do not have to create additional requests to obtain data related to those claims.

Information will include:

• Standard Response — Name, date of birth, verified SSN and error messages regarding any discrepancies between inquiry and response match.
• Title II (RSDI) — Demographics, enrollment in Medicare Part A and/or Part B, SMIB premium deduction, benefit amounts and dates, unearned income, disability onset dates, etc.
• Title XVI (SSI) — Demographics, Medicaid, SSI payment history, benefit amount, payment status code, resource and earned income leads, etc.
• 40 Quarters — Used for legal permanent residents, their spouses or parents. Response will provide employment history, identify the qualifying quarters and give the type income received during that period. Note: Response time for this data is within two days of transmittal (rather than one day as with other WTPY information).
• Citizenship Verification — Effective Feb. 1, 2011. WTPY makes citizenship verification available, and is available for use by HHSC to verify citizenship for Texas Works and MEPD applicants.

The Wire Third Party Query User Guide contains detailed information regarding data interpretation. The 40 Quarters Operations Guide and 40 Quarters Response contain information outlining inquiry and response interpretation of 40 Quarters data.

Reminder: Federal tax information is provided through SOLQ and WTPY. Federal tax information is confidential. It is not to be shared with unauthorized individuals. SOLQ and WTPY responses should not be printed.

R-3740 Asset Verification System (AVS)

Revision 25-4; Effective Dec. 1, 2025

The Asset Verification System (AVS) is an automated system to request information from financial institutions for people applying or currently eligible for programs with a resource test. AVS is available through the Data Broker system, and is accessed through TIERS and is also available through Stand Alone Data Broker. AVS uses a person’s name, TIERS Individual ID, current address, previous address if available, and Social Security number to request financial record information. Information received through the AVS is an acceptable verification source for all programs.

Request AVS information regardless of the person’s age.

If the applicant does not have a Social Security number, an AVS report is not required.

AVS information must be reviewed for the following types of assistance (TOAs) that have a resource test at application, renewal, add a person and program transfer when consent is provided:

• Waiver Program (TA 10);
• Program of All-Inclusive Care for the Elderly (PACE) (TA 10);
• State Group Home (TA 12);
• Pickle (TP 03);
• State Supported Living Center (TP 10);
• Supplemental Security Income (SSI) Prior Medical (TP 11) - at application only;
• Community Attendant Services (CAS) (TP 14);
• Non-State Group Home (TP 15);
• State Hospital (TP 16);
• Nursing Facility (TP 17);
• Disabled Adult Child (TP 18);
• Disabled Widow(er) (TP 21);
• Early Aged Widow(er) (TP 22);
• Specified Low-Income Medicare Beneficiaries (SLMB) (TP 23);
• Qualified Medicare Beneficiaries (QMB) (TP 24);
• Qualified Disabled and Working Individuals (QDWI) (TP 25);
• Qualifying Individuals (QI-1) (TP 26);
• Emergency Medicaid (TP 30) - at application only; and
• Medicaid Buy-In (MBI) Program (TP 87 ME).

Note: The Medicaid Buy-In for Children (TP 88) program does not require a resource test and is not subject to AVS at application or renewal. When processing a program transfer to another MEPD TOA, request AVS to verify financial account information.

R-3741 AVS Consent

Revision  24-4; Effective  Dec. 1, 2024

Consent to access AVS is required for a person whose assets are considered in the eligibility determination for AVS applicable programs. People who must provide consent are:

• the applicant or recipient, or the person’s legal guardian, power of attorney or authorized representative;
• parents whose resources are deemed to a minor child;
• a spouse whose resources are deemed to the applicant or recipient; or
• the community spouse for spousal impoverishment cases.

A person provides consent by submitting a signed application or renewal form that contains the asset verification consent language. If the application or renewal form does not contain the AVS language or does not contain the signature of the person whose resources are considered in the eligibility determination, staff must pend for a signed Form H0003, Agreement to Release Your Facts if one was not returned with the application or renewal form. Only request AVS information for someone who has provided consent.

Deny the person if consent is not provided for all people whose resources are considered in the eligibility determination or if a written request to revoke consent to access AVS is received. Do not run AVS if consent is not provided or a written request to revoke consent is received.

Note: An electronic signature is valid for AVS consent when submitting an application or renewal through YourTexasBenefits.com (YTB) as long as the form includes the AVS consent language.

A previously signed Form H0003, Agreement to release your facts, remains valid until:

• an application for benefits is denied;
• benefits are terminated; or
• the person submits a written request to withdraw consent.

Related Policy

Resource Limits, F-1300
Deeming of Resources, F-1400
Joint Bank Accounts, F-4121

R-3742 AVS Requests

Revision 25-4; Effective Dec. 1, 2025

Request Asset Verification System (AVS) at application, renewal, add a person and program transfer. Do this for all MEPD type of assistance (TOA) that require a resource test before requesting information from the applicant or recipient. If an applicant does not have a Social Security number, an AVS report is not required.

AVS is one of the Electronic Data Sources (ELDS) that is requested automatically in the eighth month of the person’s certification period. It is part of the administrative renewal process.

Review other available electronic data sources, including Systematic Alien Verification for Entitlements (SAVE) and State Online Query (SOLQ), to explore potential obvious denial before requesting AVS. Do not request AVS if available information shows the person is not eligible, such as when the person:

• does not meet immigrant status per SAVE; or
• exceeds the income limit per SOLQ.

When requesting AVS, on the Request Details screen complete the following two mandatory fields so the correct number of months are requested:

1. Number of Months: Select Number of Months

   Month of Application and 3 months prior

   This response time frame is for the following TOAs:

• Pickle (TP 03)
• Supplemental Security Income (SSI) Prior Medical (TP 11) - at application only
• Community Attendant Services (CAS) (TP 14)
• Disabled Adult Child (TP 18)
• Disabled Widow(er) (TP 21)
• Early Aged Widow(er) (TP 22)
• Specified Low-Income Medicare Beneficiaries (SLMB) (TP 23)
• Qualified Medicare Beneficiaries (QMB) (TP 24)
• Qualified Disabled and Working Individuals (QDWI) (TP 25)
• Qualifying Individuals (QI-1) (TP 26)
• Emergency Medicaid (TP 30) - at application only
• Medicaid Buy-In (MBI) Program (TP 87 ME)

    60 months

This response time frame is for the following TOAs:

• Waiver Program (TA 10)
• Program of All-Inclusive Care for the Elderly (PACE) (TA 10)
• State Group Home (TA 12)
• State Supported Living Center (TP 10)
• Non-State Group Home (TP 15)
• State Hospital (TP 16)
• Nursing Facility (TP 17)

2. File Month - enter file date application was received

For applications, follow the time frames above.

For renewals, request AVS for the month the renewal was received and three months prior, regardless of the TOA.

Note: Use the AVS report from the automated administrative renewal process when processing a renewal if:

• the AVS Screen includes an Asset Verification – Automated Admin Renewal report processed on the 8th month of the current renewal cycle; and
• there is no indication that there was a changes from month eight to the current month staff is processing the case.

Do not re-request AVS if an AVS response was submitted in the previous 60 days for the same response time frame.

A second response may be requested within the 60 days when processing a program transfer from a community-based TOA to a full verification TOA. Example: CAS only to nursing facility Medicaid. 

R-3743 AVS Responses

Revision 25-4; Effective Dec. 1, 2025

Asset Verification System (AVS) responses give information on both disclosed and undisclosed financial accounts for the following:

• Annuity
• Burial Funeral
• Certificate of Deposit (CD)
• Checking Account
• Christmas (Xmas) Club
• Convertible Bond
• Custodial Other, UGMA, UTMA
• Custodial Retirement
• Individual Retirement Account (IRA)
• Keogh
• Money Market
• Other
• Rent Security
• Savings Account
• Trust

When the following financial account types are reported for the first time, an AVS response cannot be used as a verification source. They must be reviewed by legal:

• Annuity
• Convertible Bond
• Custodial Other, UGMA, UTMA
• Custodial Retirement
• Individual Retirement Account (IRA)
• Other, depending on what other type of account is
• Trust

At renewal, AVS may be used as a verification source if there are no changes or potential transfer of assets.

Custodial other, custodial retirement, and rent security are types of liquid resource accounts.

Burial funeral is a type of savings accounts. Use Bank Account Savings for this Liquid Resource Type when adding this type of account to the case record.

Note: For a rent security account, the account is considered countable when the person no longer owns rental property.

Determine the type of account listed if an above account type is not on the dropdown menu for Liquid Resource Type. Document the resource using an applicable existing Liquid Resource Type option.

Initial AVS responses are received immediately. They include information from the major banking institutions.

In addition to the immediate initial responses, Data Broker also provides enhanced AVS responses when financial information is identified for more banking institutions not included in the immediate AVS response. The enhanced AVS response is available on the Data Broker report no earlier than five days after the initial AVS request. Do not delay case disposition for a pending enhanced AVS response if all other necessary information is provided. The enhanced response is treated as an agency reported change no matter when the agency receives the response.

AVS enhanced response reports are available through the Data Broker Portal and updated periodically. When the AVS enhanced response report is updated, a change task is generated the following day.

• First report includes enhanced responses received by the 5th day.
• Second report includes enhanced responses received by the 15th day.
• Third report includes enhanced responses received by the 30th day.
• Final report includes enhanced responses received by the 60th day.

R-3744 Consideration of AVS Information

Revision 25-4; Effective Dec. 1, 2025

Determine eligibility based on the Asset Verification System (AVS) response received by Data Broker. The AVS response is an acceptable verification of financial accounts.

Complete the eligibility determination if the AVS information is consistent with the client-provided information. Do this for both immediate and enhanced AVS responses.

If the AVS information is new or inconsistent but does not affect eligibility, do not request more verification. Enter the new information in the case record and complete the eligibility determination.

Request further verification from the person before completing the eligibility determination:

• if the AVS information is new or inconsistent; and
• the person is potentially ineligible.

Deny for failure to provide required information if the person fails to provide verification of new or inconsistent AVS information.

Pay close attention to the account history for large balance increases or decreases. A large decrease may suggest a transfer.

Request current verification from the person instead of re-requesting AVS if:

• AVS was requested in the last 60 days; and
• the person was denied due to excess funds in a financial account(s).

The Fair Credit Reporting Act (FCRA) requires the language below be in the TF0001, Notice of Case Action, when HHSC takes adverse action on an EDG based on information gained directly or indirectly by using a credit report. Consumer Financial Protection Bureau determined AVS is subject to FCRA requirements.

FCRA language listed on the TF0001, Notice of Case Action:

We use several online sources to help determine if you’re eligible for benefits. One source we use is a report from a company called Early Warning.

You have the right to contact Early Warning to:

• Get a free copy of your report by contacting them within 60 days of receiving this notice.
• Ask them to correct anything that is wrong on your report.

Contact Early Warning at 800-745-1560, earlywarning.com or 5801 N. Pima Road, Scottsdale, AZ 85250.

If you have questions about any actions taken on your application or case, call us at 2-1-1 or 877-541-7905. After you pick a language, press 2.

Note: FCRA language is subject to change based on federal requirements. 

Revision 24-4; Effective Dec. 1, 2024

The Data Broker system is an online portal. It provides financial and other information about people applying for or receiving Texas Works and MEPD types of assistance.

The system collects and combines information from multiple data sources into one report, called the Data Broker Combined Report. The report includes information such as residential address, people living at the address, vehicle ownership, employment status, income verification, financial account balances and other information.

The Data Broker Combined Report includes information from multiple data sources including:

• Department of Public Safety (DPS)
• United States Citizenship and Immigration Services (USCIS) Systematic Alien Verification for Entitlements (SAVE)
• Texas Department of Motor Vehicles (DMV)
• Office of the Attorney General (OAG)
• Texas Workforce Commission (TWC)
• Texas Lottery Commission
• Department of State Health Services (DSHS)
• SNAP Electronic Disqualified Recipient System (EDRS)
• Electronic Benefit Transfer (EBT)
• Texas Department of Criminal Justice (TDCJ)
• Federal Data Services Hub (FDSH)

These agencies provide information on:

• people search, including name, address, driver license or ID and neighbor information;
• alien verification through USCIS SAVE;
• vehicle search, including owner name, address, license plate, vehicle identification number and vehicle valuation;
• income search, including new hire reports, TWC quarterly wages and unemployment insurance benefits, child support, current earned income and Texas lottery winnings;
• marriage and divorce records; and
• The Work Number (TWN) data, including earned income and employment information.

In the TIERS Regular or Customized Redetermination Driver Flow (CRDF), submit a Data Broker request for each individual household member 16 and older, including members without a Social Security Number (SSN). Request the Data Broker Combined Report in the Individual Household logical unit of work (LUW) in any mode other than Ongoing.

Although the Data Broker Combined Report includes the option to request a credit report on the person, federal law limits the use of credit reports.

Note: Do not request credit reports for MEPD programs.

Data Broker information can also be requested in the stand-alone Data Broker Portal system. The Combined Report and individual data searches, such as TWC and OAG are accessible through the Data Broker Portal. Use the Data Broker Portal to pull specific data element searches and when TIERS is experiencing technical issues.

The combined report and individual data searches are accessible through the Data Broker Portal. They ensure accurate eligibility determinations and resolve any discrepancies between the information in Data Broker and information provided by the person before disposition. Failure to review report may result eligibility errors.

If the information available through Data Broker is inconsistent with information provided by the person, but the information does not affect eligibility, do not request additional documentation from the person.

Resolve all discrepancies between the information in Data Broker and information provided by the person, if the new or inconsistent information potentially makes the person ineligible. To clear discrepant information:

• Attempt to contact the person by phone to allow them the opportunity to explain the discrepancy, and document their statement in the case record; or
• If phone contact is unsuccessful, send Form H1020, Request for Information or Action, requesting necessary information to resolve the discrepancy.

Before beginning denial procedures based on information obtained in a Data Broker report, always give the person the opportunity to rebut and provide clarification or more verification.

Refer to the Data Broker Frequently Asked Questions (FAQs) and the Data Broker User Guide located under the Training section on the left navigation menu within the Data Broker Portal for more information. These documents provide answers to frequently asked questions about Data Broker and include instructions and sample screens on the different types of reports available in the Data Broker system.

Related Policy

Documentation and Verification Guide, MEPD Appendix XVI
Data Broker, TWH C-820

R-3810 Data Broker Combined Report Sources

Revision 24-4; Effective Dec. 1, 2024

This section describes the various data sources available in Data Broker.

R-3811 Systematic Alien Verification for Entitlements

Revision 24-4; Effective Dec. 1, 2024

Although the Systematic Alien Verification for Entitlements (SAVE) system can be accessed through Data Broker, it can also be accessed through its own web application. Refer to D-8800, Systematic Alien Verification for Entitlements, for more information about SAVE and how to use it to verify alien status.

R-3812 Driver License Information

Revision 24-4; Effective Dec. 1, 2024

Data Broker matches information from the Combined Report Search screen against the Texas Department of Public Safety (DPS) data. When a match is found, DPS data is pulled into the report. Information in this report may identify discrepancies in the person’s identity and residence address. This report includes a person’s sex, race, height, hair color, eye color, name, date of birth (DOB), address, and any previous names or addresses. Because DPS re-issues driver’s licenses and ID numbers approximately two years after the driver license and ID number expires, previous names and addresses associated with that number may be listed in this section.

The Validated field displays the date DPS last updated the driver’s license or ID information.

Note: DPS updates information on this report only when the person with a Texas driver license (TDL) or DPS ID provides updated information to DPS.

R-3813 People at Entered Address

Revision 24-4; Effective Dec. 1, 2024

Data Broker searches the DPS database and pulls records for all people listed at the address entered on the Combined Report Search screen. The information pulled includes each person's name, address and DOB. Previous residents may appear if they have not changed their address with DPS.

Information on this report is useful to provide case clues about household composition and exploring potential support and maintenance (S&M).

Related Policy

Support and Maintenance, E-8000

R-3814 Texas Vehicle

Revision 24-4; Effective Dec. 1, 2024

The Texas Department of Motor Vehicles (DMV) database gives information for all vehicles registered at the person’s address as entered on the Combined Report Search screen. The information obtained on each vehicle includes the:

• owner(s) name(s)of each vehicle;
• Texas vehicle license tag number(s);
• year, make and model of each vehicle;
• average wholesale value of the vehicle(s); and
• lien holder of the vehicle(s), when available on DMV records.

This information can be used to verify vehicle ownership and value, as well as provide case clues on household composition. Staff must explore and clear discrepancies.

The value provided is the average wholesale value of the vehicle and can be used as verification to determine the countable equity value of the vehicle.

Vehicles not owned by the household may appear on the Data Broker Combined Report when a person does not complete a title transfer or does not update an address with the DMV.

Vehicles registered at an address other than where the person lives do not appear on this report. When a person has a vehicle not shown on the report, use the owner's name, vehicle license plate number or vehicle identification number (VIN) to get information through the Vehicle Search option in the left navigation menu of the Data Broker Portal.

Related Policy

Automobile, F-4221
Business Property, F-4330

R-3815 Texas Marriage and Divorce

Revision 24-4; Effective Dec. 1, 2024

The Texas Department of State Health Services (DSHS) Texas Vital Statistics Unit provides the dates and names of people married and divorced in Texas. This information is only available by an interactive inquiry in the Data Broker Portal. Information from this report is not included on the Combined Report.

The marriage and divorce reports reflect the names provided to DSHS on marriage and divorce documents recorded in Texas. If a person has changed their name, staff may need to search using the prior name to find records.

Although the report is updated annually, data may be delayed and may not contain recent marriage and divorce information.

Related Policy

Companion and Couple Budgets, E-8300

R-3816 Employer New Hire Report and National Directory of New Hire Report

Revision 24-4; Effective Dec. 1, 2024

The Employer New Hire Report (ENHR) and National Directory of New Hire Report (NDNH) reports provide employment information such as hire date, employer name and address, and employee name, DOB and address.

• The ENHR has employer information for people whose employers are based in Texas.
• The NDNH has employer information from all 50 states, four territories and all federal agencies.

Data Broker displays new hire data from 180 days before the date the report was requested up to the current date. This information may be an indicator of unreported earned income.

The ENHR and NDNH reports may list the corporate name and address of the employer instead of the local business name and address. The commonly known name of a business provided by the person may be different than the corporate name.

Related Policy

General Income, Chapter E

R-3817 Texas Workforce Commission Wages and Benefits

Revision 24-4; Effective Dec. 1, 2024

The Texas Workforce Commission (TWC) Wages and Benefits report provides information on wages, claimants and unemployment benefit records in Texas. Claimant and unemployment benefit payments will display only if the person has applied for, is receiving, or has received unemployment benefits from TWC.

The TWC information can be obtained through the Standard Combined Data Broker report option or the interactive search by using the TWC Quarterly Wages and Unemployment Insurance Benefits (UIB) link in the Data Broker Portal left navigation menu.

The Standard Combined Report includes the TWC information and all other available reports.

TWC information returned on the Standard Combined Report defaults to the last two years of data available for wage detail, claimant and benefit payments. If the user needs more than two years of data, the interactive search in the Data Broker Portal can be used.

If no information is available for a person, a message with "No records found" displays.

R-3818 Office of the Attorney General Child Support

Revision 24-4; Effective Dec.1, 2024

The Office of the Attorney General’s (OAG) Child Support database provides child support data. Data Broker searches the OAG database and pulls records for the person entered on the Combined Report Search screen and displays all people receiving and paying support payments associated with that person.

The OAG information available through Data Broker allows staff to get child support income. Additionally, Data Broker offers case clues on household composition by listing an address for each member, if available, on the Combined Report associated to a particular OAG case.

This report is also available by an interactive inquiry in the Data Broker Search Options menu:

• A member search is used when the case name or adult household member's SSN is not available.
• A financial search can be done when specific financial information for a period is not available on the Combined Report Search.

Note: When the OAG information is requested and unavailable, a feature in the table of contents of the Standard Combined Report will display the following message:

Request timed out. Please click here to retry again.

By clicking on this link, staff can re-request the report without reentering all the person's information. Staff should continue to retry until the information becomes available.

Related Policy

Child Support Payments, E-2350
Child Support Payments, E-3321
Accessing Texas Child Support Enforcement System (TXCSES), TWH C-832.1

R-3819 Inmate or Parolee Match

Revision 24-4; Effective Dec. 1, 2024

The Inmate or Parolee Match displays prisoner information for people who are incarcerated.

The following identifying information is displayed, if applicable, for the incarcerated person:

• name;
• SSN;
• DOB;
• last known address;
• incarceration sentence date, first day of incarceration;
• earliest release date;
• prison unit;
• offense; and
• date of offense.

Prisoner match information displayed on the Data Broker Combined Report is considered a case clue, and must be addressed before denying, reducing or terminating benefits. For applications, redeterminations and changes, attempt a phone contact to address the information found in the Data Broker Combined Report.

If the person is incarcerated or no longer living with the household, remove the person from the case and retest eligibility.

Send Form H1020, Request for Information or Action, to request verification if:

• the household states that the person is not incarcerated and lives in the home; or
• phone contact cannot be made.

If a response is not received, terminate benefits for failure to provide.

R-3820 Texas Lottery Commission

Revision 24-4; Effective Dec. 1, 2024

The Texas Lottery Commission report provides verification of lottery winnings and is included in the Data Broker Combined Report.

The report contains the following information:

• winner’s full name, DOB and SSN;
• date paid;
• gross winnings, net payment and taxes withheld;
• check ID number, claim number and date claim created;
• debt offset, also known as recoupment:
  • reason for the offset;
  • the agency name the offset is for;
  • amount withheld;
  • withholding number;
  • withholding sequence number; and
  • check ID and agency ID; and
• void date:
  • only provided when the Texas Lottery Commission voids a check.
  • if voided, do not count the winnings as income.