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Revision 26-3; Effective Sept. 1, 2026
Grantees must make sure clients are provided services in a timely and nondiscriminatory manner per all Texas Health and Human Services (HHS) policies and adhere to the following guidelines.
- Have a policy in place to identify and reduce barriers to client care, including making sure clinic or reception room wait times are reasonable.
- Have a policy in place that requires qualified staff to assess and prioritize a client’s needs.
- Provide referral sources for people who cannot be served or need a specific service that is outside the scope of BCCS.
- Manage funds to make sure established clients continue to receive services throughout the budget year, including after allocated funds are expended.
- Have a policy in place that defines the timely provision of services and ensures applicants deemed eligible for BCCS are given an appointment as soon as possible – no later than 30 days from the initial request.
- Inform people of BCCS services and encourage them to bring required documents to the first visit for eligibility processing.
- Comply with all applicable civil rights and anti-discrimination laws, regulations, and contract terms and conditions as outlined in the Requirements for Contractors.