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Revision 23-2; Effective Sept. 29, 2023
The grantee must ensure clients are provided services in a timely and nondiscriminatory manner. The grantee must adhere to the following guidelines:
- have a policy in place that delineates the timely provision of services;
- provide services to people deemed eligible as soon as possible and no later than 30 days from the initial request;
- maintain reasonable clinic and reception room wait times that do not present a barrier to care;
- comply with all applicable civil rights laws and regulations outlined in 2320, Nondiscrimination;
- have a policy in place that requires qualified staff to assess and prioritize a client’s needs;
- provide referrals for people that cannot be served, or cannot receive a specific service;
- manage funds to ensure established clients continue to receive services throughout the budget year, including after allocated funds are expended;
- inform people of program services and encourage them to bring required documentation to the initial visit for eligibility processing; and
- have policies to identify and eliminate possible barriers to care.