Body
6110 Description
Revision 25-2; Effective March 31, 2025
Under the Agency Option (AO), the provider is responsible for managing the day-to-day activities of the attendant and all business details. Most people select the AO model because of the simplicity and convenience of receiving services. For example, under AO the person is not responsible for:
- locating qualified attendant(s) to provide services;
- any negligent acts or omissions by the attendant(s), nor liable for those acts;
- handling all conflicts with the attendant(s);
- any business details related to service delivery; and
- training the attendant(s).
6120 Selection of a Service Delivery Option
Revision 24-4; Effective Sept. 1, 2024
All service delivery options are presented to the applicant or person at the initial assessment and each subsequent annual recertification. Use Appendix XXXI, It's Your Choice: Deciding How to Manage Your Personal Assistance Services, to help the person or applicant make their service delivery decision.
The caseworker must complete Form 1584, Consumer Participation Choice, indicating the person’s choice of options. The caseworker’s signature on Form 2307, Rights and Responsibilities is acknowledgement of the presentation of all service delivery options. It is not necessary to complete Form 1584 at future recertifications unless the person changes their choice of service options.
If, at any time during the year, a current person calls requesting information on service delivery options, present the information to the person at that time.
6121 Personal Decision
Revision 25-5; Effective Dec. 1, 2025
Maintain Form 1584, Consumer Participation Choice, in the person's case record. Make sure the person understands they may contact the caseworker at any time to request a service delivery option change.
6130 Casework Procedures
Revision 24-4; Effective Sept. 1, 2024
Casework instructions throughout the handbook assume that the person has selected the Agency Option (AO) for service delivery. The one exception is 6300, Consumer Directed Services.
No special procedures are necessary for the AO. Consult the above-referenced sections if the applicant or person requests another service delivery option.