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Revision 24-2; Effective Oct. 15, 2024
Grantees must make sure services are provided in a timely and nondiscriminatory manner and must:
- have a policy in place to identify and eliminate possible barriers to client care, including making sure clinic or reception room wait times do not present a barrier to care;
- have a policy in place that describes the timely provision of services as follows:
- applicants deemed eligible for FPP should be given an appointment as soon as possible and no later than 30 days from the initial request;
- clients who request a contraceptive method but cannot be given a clinical appointment immediately must be offered a non-prescription method; and
- minors younger than 18 years old be met with as soon as possible, with every effort made to provide an appointment within two weeks of the request;
- have a policy in place that requires qualified staff to assess and prioritize a person’s needs;
- provide referral sources for services outside the scope of FPP.
- manage funds to make sure established people continue to receive services throughout the budget year, Sept. 1 through Aug. 31;
- inform people of FPP services and encourage them to bring required documentation to the first visit for eligibility processing;
- comply with all laws, regulations and contract terms and conditions, as outlined in Section 3500, Nondiscrimination and Limited English Proficiency.
Grantees may not deny services to a qualifying person based on the person’s inability to pay.