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Revision 26-2; Effective Sept. 1, 2026
Maintaining Clinic Information on 2-1-1
Grantees must maintain current and accurate information on 211Texas.org for all clinic locations providing PHC services. Grantees may use the Add or Edit Your 2-1-1 Listing link at the top of the webpage to add a new listing or update their active clinic location information.
In the comment box for 2-1-1 staff review, first-time grantees without an existing listing must note that they are a Primary Health Care (PHC) Program grantee and specify which clinic locations will serve PHC clients.
Grantees with existing listing(s) may update their PHC designations by contacting their local 2-1-1 resource manager or by selecting Service Revision Request on their listing(s) on the 2-1-1 website.
At a minimum, grantees must maintain current information on each clinic, including its:
- phone number
- physical location
- hours of operation
- services provided
At the beginning of each fiscal year, grantees will receive a notification from their HHSC program contact of any active 2-1-1 listings servicing PHC clients. Grantees will be asked to confirm all listed information is current or indicate any needed changes to:
- clinic location(s)
- hours of operation
- contact information
- services provided
Grantees will have 10 calendar days to respond from the date HHSC requests the information.
Grantees must notify HHSC of any changes made to their clinic information within 30 days of the change throughout the grant year.
3110 Client Access
Revision 26-2; Effective Sept. 1, 2026
Grantees must make sure clients are provided services in a timely and non-discriminatory manner per all Texas Health and Human Services (HHS) policies. Grantees must adhere to the following guidelines:
- Have a policy in place to identify and reduce barriers to client care, including making sure clinic or reception room wait times are reasonable.
- Have a policy in place that delineates the timely provision of services, including:
- Applicants deemed eligible for PHC should be given an appointment as soon as possible and no later than 30 days from the initial request.
- Clients who request a contraceptive method but cannot be given a clinical appointment immediately must be offered a non-prescription contraceptive method.
- Have a policy in place that requires qualified staff to assess and prioritize a client’s needs.
- Provide referral sources for services outside the scope of PHC.
- Manage funds to make sure established clients continue to receive services throughout the budget year, including after allocated funds are expended.
- Inform people of PHC services and encourage them to bring required documents to the first visit for eligibility processing.
- Comply with all applicable civil rights and anti-discrimination laws, regulations, and contract terms and conditions as outlined in the Requirements for Contractors.
- Display appropriate exterior signage that identifies the entity as a health care facility.