24-2, Makes Changes Throughout Handbook

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Revision Notice 24-2; Effective Dec. 2, 2024

The following change(s) were made:

Section	Title	Change
1000	HHSC Provider Investigation Program Overview	Removes legislative session information.
1200	Definitions	Updates, adds new, and deletes obsolete definitions to align with current jurisdiction.
1310	Allegations	Clarifies the term person receiving services when used in this handbook.
1320	Providers and Entities	Updates provider to remove ICFs and add residential child-care facilities.
1330	Cooperating with PI Investigations	Removes state supported living centers. Updates HCS and TxHmL TAC references and removes ICF rule reference.
1340	Other State Agencies and Investigative Entities	Updates reporting to include HHSC CII as an entity to which PI refers information.
2000	Reporting Abuse, Neglect and Exploitation	Clarifies the term person receiving services when used in this handbook.
2110	Physical Abuse Allegations	Clarifies the term person receiving services when used in this handbook.
2120	Sexual Abuse Allegations	Clarifies the term person receiving services when used in this handbook.
2130	Verbal or Emotional Abuse Allegations	Clarifies the term person receiving services when used in this handbook.
2140	Neglect Allegations	Removes ICF, HCS/TxHmL, and HCSSA from examples. Clarifies the term person receiving services when used in this handbook.
2150	Exploitation Allegations	Clarifies the term person receiving services when used in this handbook.
3000	Investigating Process	Clarifies the term person receiving services when used in this handbook.
3120	Intake Priority	Updates Priority II initial contact time frame to make distinction between allegations involving a child and those involving an adult. Removes young adult and SSLC references.
3210	Notifications to Law Enforcement or the Office of the Inspector General	Removes SSLC reference.
3220	Notifications to the Provider and Applicable Regulatory Program	Removes ICFs and adds residential child-care facilities to settings.
3230	Notifications Involving Other State Agencies or Entities	Removes young adult reference.
3310	Prior Case History	Updates title and clarifies when PI completes a principal case history check.
3500	Investigation Completion	Removes SSLC.
3510	Extensions	Updates who grants extensions.
3520	Investigation Status Report and Report Provision	Removes ICF Five-day Status Report. Adds other entities PI may send a notification of findings to, to align with 3230 in Notification of the Findings section.
3600	PI Does Not Investigate	Clarifies the term person receiving services when used in this handbook.
3700	Emergency Services	Clarifies the term person receiving services when used in this handbook.
4210.1	Administrative Review	Clarifies that HHSC conducts the review and the designated perpetrator returns the Request for Administrative Review to the provided address.
4230.2	Notification of Release of Findings for School Employees	Updates title of record request letter.
4320	Appeal Process	Clarifies that HHSC designates the reviewer and updates district to region.
4330	Appeal Outcome	Removed ICF TAC reference.
4400	Request for an OIG Comparison Review	Removes SSLC reference.
5000	The Employee Misconduct Registry	Updates EMR website information.
5110	EMR-Eligible Employees	Clarifies why certified nurse aides are eligible for the EMR.