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Revision 26-3; Effective Aug. 14, 2026
Program Support Unit (PSU) staff must notify the PSU supervisor by email if an individual service plan (ISP) record needs to be reset in the Texas Medicaid & Healthcare Partnership (TMHP) Long Term Care Online Portal (LTCOP). Notification is done within one business day of discovering the need for a reset. Include the following in the email:
- this email subject line: TMHP ISP Reset Requested for XX [first letter of the applicant or member’s first and last name];
- applicant’s or member’s name;
- Medicaid identification (ID) number or Social Security Number (SSN);
- the ISP record’s document locator number (DLN) number; and
- an explanation of the error and reason for the reset request. The explanation of the reset request must include the correct termination date if the ISP record was terminated on an incorrect date.
PSU staff must refer to Appendix XXVII, TMHP LTCOP STAR+PLUS PSU User Guide, for more direction on moving an ISP record into an invalidated or terminated status in the TMHP LTCOP.